Return and Refund

Q: What do I do if I have a return?
A: Domestic & International returns must be requested within 30 days of your order delivery. Click here to start a return. Please keep your tracking number easily accessible as you wait for your package to ship back to us.

Q: What are your Return Guidelines?
A: In order to receive a refund, item(s) must be:

• Unworn and in the original condition

• No trace of makeup, stains, animal hair, deodorant, strong scents (perfume)

If you have an item you believe to be defective, a photo must be provided before the return is approved. If we receive back your item and find that it does not meet the above conditions, your refund can be denied.

Q: I bought a Final Sale item, can I return it?
A: All items that are marked final sale are not able to be refunded. 

Q: Are shipping fees refundable?
A: Outbound shipping fees from the original order are not refundable.

Q: How should I ship my return?
A: Please ship any return(s) back in their original packaging. Please put the return label on an exterior shipping box or container, not on any product or apparel packaging.

Q: Can I return an item if I have an APO/FPO address?
A. We cannot currently create return labels for APO/FPO addresses, as they require customs information for shipping.