FAQs
How do I track my package?
Once your order ships, we'll email you a tracking link.
How long will it take to receive my order?
We aim to dispatch orders within 3 business days. Domestic (USA) delivery time: 4–8 days. International delivery times vary; estimated at checkout. Pre-orders, pre-sales, or other items as listed may take longer to dispatch. Duty and/or taxes may be due on orders delivered outside the USA and are the responsibility of the customer.
How do I use a discount code?
Enter your discount code at the first stage of checkout and click 'apply'. One discount code per order.
How do I use my gift card or store credit?
Enter the code at the second stage of checkout and click 'apply'.
Who pays for the duty fees and/or taxes on international shipments?
Duty and/or taxes may be due on orders delivered outside the USA and are the customer's responsibility. While we have no control over these charges, for several countries we can quote these fees at checkout. You can choose to pay these fees at checkout or wait until arrival. If you choose to wait, we cannot guarantee that the quoted fees will remain the same.
Can I change my order?
We are unable to make changes to an order once it's been placed. You may cancel your order if it hasn't been shipped yet and place a new one.
What countries are available to have orders shipped to?
International shipping is available, please see list below. The rates are calculated based on weight and destination. Taxes and duty fees are the responsibility of the customer.
Africa
Algeria, Angola, Ascension Island, Benin, Botswana, British Indian Ocean Territory, Burkina Faso, Burundi, Cape Verde, Central African Republic, Chad, Comoros, Congo - Brazzaville, Congo - Kinshasa, Côte d’Ivoire, Djibouti, Egypt, Equatorial Guinea, Eritrea, Eswatini, Ethiopia, French Southern Territories, Gabon, Gambia, Ghana, Guinea, Guinea-Bissau, Kenya, Lesotho, Liberia, Libya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Cameroon, Réunion, Rwanda, St. Helena, São Tomé & Príncipe, Senegal, Seychelles, Sierra Leone, Somalia, South Africa, South Sudan, Sudan, Tanzania, Togo, Tristan da Cunha, Tunisia, Uganda, Western Sahara, Zambia, Zimbabwe
Asia
Azerbaijan, Bahrain, Bangladesh, Bhutan, Brunei, Cambodia, China, Cyprus, Georgia, Hong Kong SAR, India, Indonesia, Iraq, Israel, Jordan, Kazakhstan, Kuwait, Kyrgyzstan, Laos, Lebanon, Macao SAR, Malaysia, Maldives, Mongolia, Myanmar (Burma), Nepal, Oman, Pakistan, Palestinian Territories, Philippines, Qatar, Saudi Arabia, Singapore, South Korea, Sri Lanka, Taiwan, Tajikistan, Thailand, Timor-Leste, Türkiye, Turkmenistan, United Arab Emirates, Uzbekistan, Vietnam, Yemen
Canada
United States
Greater Europe
Albania, Andorra, Bosnia & Herzegovina, Faroe Islands, Gibraltar, Greece, Greenland, Iceland, Isle of Man, Martinique, Moldova, Monaco, Montenegro, North Macedonia, San Marino, Svalbard & Jan Mayen, Ukraine, Belarus, Kosovo, Liechtenstein, Norway, Serbia, Switzerland
Latin America
Antigua & Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Costa Rica, Curaçao, Dominica, Dominican Republic, El Salvador, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Mexico, Montserrat, Nicaragua, Panama, St. Barthélemy, St. Lucia, St. Martin, St. Vincent & Grenadines, Trinidad & Tobago, Turks & Caicos Islands
Oceania
Australia, New Zealand, Anguilla, Caribbean Netherlands, Cayman Islands, St. Kitts & Nevis, St. Pierre & Miquelon, Sint Maarten, British Virgin Islands, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Fiji, French Polynesia, Kiribati, Nauru, New Caledonia, Niue, Norfolk Island, Papua New Guinea, Pitcairn Islands, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu, U.S. Outlying Islands, Vanuatu, Wallis & Futuna
South America
Argentina, Bolivia, Brazil, Chile, Colombia, Ecuador, Falkland Islands, French Guiana, Guyana, Paraguay, Peru, South Georgia & South Sandwich Islands, Suriname, Uruguay, Venezuela
United Kingdom
Western Europe
Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Åland Islands, Guernsey, Jersey, Vatican City
