Shipping

PROCESSING & SHIPPING

Orders ship from the US within 1–3 business days. Delivery times depend on your destination and the shipping option chosen at checkout.

TRACKING & LOST PACKAGES

You'll receive tracking by email once your order ships. If tracking hasn't updated in 20 business days (US) or 45 days (international), please get in touch. Packages confirmed lost in transit will be replaced or refunded.

RETURNS

We accept returns within 30 days of delivery, provided items are unused, in their original packaging, and in resellable condition. Return shipping for non-faulty items is the customer's responsibility. If you receive the wrong item, contact us and we'll arrange a replacement.

Start a return through the return portal. Keep your tracking number to hand.

EU/EEA RIGHT OF WITHDRAWAL

For customers located in the EU or EEA, eligible online purchases may be withdrawn within 14 days from the day you, or a third party designated by you, receives the last item in your order, without giving a reason.

To exercise your right of withdrawal, please use our right of withdrawal form. You may also submit the EU model withdrawal form or another clear statement confirming your decision to withdraw from the contract.

Items must be returned without undue delay and no later than 14 days from the day you notify us of your withdrawal. Unless we have offered to pay return shipping or applicable law requires otherwise, you are responsible for the cost of returning the goods.

For eligible EU/EEA withdrawal requests, we will refund eligible payments received from you, including the cost of standard outbound delivery. Additional costs for non-standard or expedited delivery are not refunded.

FAULTY OR DAMAGED ITEMS

All products are covered for manufacturing defects for 30 days from delivery. To make a claim, email us your order number, a description of the issue, and clear photos within 30 days, and we'll arrange a replacement or refund for any confirmed fault. Normal wear and tear, misuse, and damage caused by washing or care are not covered.

VINYL RECORDS

Vinyl ships in purpose-built mailers designed to minimize transit damage. Records are delicate, and minor cosmetic wear — light corner dings, seam wear, or light sleeve creasing — can occur in the post. This is considered normal transit wear, does not affect playability, and is not covered by replacement or refund.

We will replace or refund any record that arrives warped, cracked, unplayable, or with damaged packaging beyond minor cosmetic wear. Claims must be submitted within 7 days of delivery, with clear photos of the packaging and the damage. To reduce seam splits, records may be shipped with the vinyl outside the sleeve — this is intentional and not considered damage.