Shipping Policy

PROCESSING AND SHIPPING

Orders are processed within 1-3 business days.
Shipping times vary based on destination and shipping method selected at checkout.
All orders ship from the United States.
Once your order has shipped, you will receive a tracking number by email.

TRACKING AND LOST PACKAGES

If tracking has not updated for 20 business days (US) or 45 days (international), please contact us.
If a package is confirmed lost in transit, we will offer a replacement or refund.
If tracking shows "delivered" but the package has not been received, please wait 5 business days before contacting us. Claims are assessed on a case-by-case basis.

RETURNS

We accept returns within 30 days of delivery.
Returned items must be unused, in original packaging, and in resellable condition.
Return shipping costs for non-defective items are the customer's responsibility.

FAULTY OR DAMAGED ITEMS

All products are covered by a 30-day warranty from the date of delivery for manufacturing faults only.
If an item arrives faulty or damaged, customers must contact us within 30 days with:
- order number
- description of the issue
- clear photos
If the fault is confirmed, we will offer a replacement or a refund, at our discretion.
This warranty does not cover normal wear and tear, misuse, or damage caused by washing or care errors.

INCORRECT ADDRESS

If an incorrect shipping address is provided at checkout:
- Customers may reorder with a 20% discount.
- If the original package is returned to the warehouse, store credit will be issued.

If an address error is caused by our warehouse, we will cover the full cost of replacement or refund.

WRONG ITEM RECEIVED

If the wrong item is received:
- items with an RRP of $50 or less may be kept.
- items over $50 will be collected and replaced or refunded.

VINYL RECORDS - SHIPPING AND DAMAGE POLICY

Vinyl records are shipped in purpose-built mailers designed to minimize transit damage. However, minor cosmetic damage such as light corner dings or sleeve crease can occur during shipping.
Minor cosmetic damage (including light corner dings, seam wear, or light sleeve creasing) is considered normal transit wear and does not qualify as a ddefect, as it does not affect playability.
We will offer a replacement or refund only if:
- the vinyl itself is warped, cracked, or unplayable, orthe sleeve is severely damaged (for example, crushed or torn beyond normal handling wear)
- All vinyl damage claims must be submitted within 7 days of delivery and must include clear photos of the packaging and damage.
- Records may be shipped with the vinyl outside of the sleeve to reduce seam splits.
- By placing an order, customers acknowledge and accept this shipping method.
- We do not guarantee mint corners on vinyl sleeves due to the nature of postal handling.