Shipping Policy
Processing & Shipping Time
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Orders are processed within 1-3 business days.
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Shipping times vary based on destination and shipping method selected at checkout.
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You will receive a tracking number once your order has shipped.
Tracking & Lost Packages
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If tracking has not updated for 20 business days (domestic) or 45 days (international), please contact us.
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If a package is lost in transit, we will replace or refund the order.
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If tracking shows "delivered" but you have not received the package, please wait 5 business days before reaching out. We will assess on a case-by-case basis.
Returns & Exchanges
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We accept returns within 30 days of delivery.
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Items must be unused, in original packaging, and in resellable condition.
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Return shipping costs for non-defective items are the customer's responsibility.
Defective or Damaged Items
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If your item arrives defective or damaged, please send a photo of the defect for review.
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You may choose a replacement or refund.
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In some cases, you may keep the item as is and receive a 20% refund.
Incorrect Address Policy
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If the shipping address provided was incorrect:
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Customers may reorder with a 20% discount.
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If the original package is returned to our warehouse, a full refund will be issued if a replacement order was placed. Otherwise, store credit will be issued.
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If an address error was due to our warehouse, we will cover the costs of replacement or refund.
Wrong Item Received
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If you receive the wrong item and its RRP is $50 or less, you may keep it.
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If the item exceeds $50, we will arrange a return and provide a replacement or refund.
Warranty
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We offer a 30 to 60-day warranty on our products.
Discount Code Adjustments
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Discount codes can be applied after an order has been placed upon request.
